We bought our first scooter for our son as a Christmas present last year. I wasn’t familiar with the scooters or the brand and was shocked that my wife would buy our son a gift like this without discussing it first with me. I fully expected that there would be issues with assembly and with the scooter even working. Boy was I wrong. I had estimated a minimum of an hour for assembly. It took me maybe 5-7 min. My son was so excited on Christmas morning but I was then worried about how long it would last before we had problems. Almost 1 year later my son came to me telling me that the scooter had an error code and wouldn’t work. I fully expected that the scooter had run its course and would become a boat anchor. I reached out to support and surprisingly got an almost immediate response. Support was able to identify my issue and send me a replacement AND it was still under warranty. They additionally sent me video instructions on how to replace the handlebar which is where the issue was. The replacement was easy to do following the video instructions but after replacing the handlebar, the scooter still didn’t work. I followed up with support again and immediately got a response with what the issue was. I did have to replace the battery and was again able to easily install the new battery using the video instructions that were sent to me. The scooter is now working perfectly again!! My son and several (ten or more) of his friends all have these scooters and ride around the neighborhood like hells angels. They are extremely durable and the kids love them! It’s given him/them so much freedom and independence. and has been a huge help for us so we don’t have to drive them everywhere. The scooters are very dependable also and have lights and even a bell for safety. I’m not usually one to write reviews but these guys have been great and so I felt compelled to do so. Just make sure your kiddos wear helmets. They are fast and can be dangerous if they aren’t being safe. Having said that, we also just bought one for our 11-year-old daughter who was always wanting to take her brothers.